Win78 Privacy Policy
— Your Data, Handled Carefully

Win78 operates as an online entertainment platform offering slots, live casino, sports betting, fish games and promotional services to players in Pakistan. When you use Win78, you share certain personal information with us — either directly when you sign up or interact with the platform, or automatically through your device and browser as you navigate the site.

We take your privacy seriously. This policy sets out clearly what data we collect, why we need it, how long we keep it, who we share it with, and what control you have over your own information. By registering a Win78 account, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here.

This policy applies to all data collected through the Win78 website at win78.plus and any related platform features. It does not apply to third-party websites or services that may be linked from within the platform — those services have their own privacy practices that are separate from ours.

Win78 collects two broad categories of information: data you provide to us voluntarily, and data that is collected automatically as part of normal platform operation.

Information You Provide Directly

• Registration details: Full legal name, date of birth, email address, mobile number and password when you create your account.
• KYC documents: CNIC (Computerised National Identity Card), selfie or other identity documents requested during account verification.
• Payment information: Your JazzCash mobile number, Easypaisa account details, Raast ID, bank account number or card details submitted when making a deposit or withdrawal in PKR.
• Support communications: Messages, screenshots and account details you share when you contact Win78 customer support.
• Responsible gaming preferences: Deposit limits, session reminders or self-exclusion settings you configure through your account.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, screen resolution and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, navigation paths and clicks within the platform.
• Cookies and local storage: Session tokens, preference settings and analytics identifiers. See Section 6 for full cookie details.
• Transaction logs: Records of all deposits, withdrawals, bonus claims and game rounds associated with your account.

Win78 only uses your personal data for purposes that are directly connected to operating and improving the platform for Pakistan players. We do not use your data for purposes unrelated to our service, and we do not sell your personal information to anyone.

• Account management: Creating and maintaining your player account, processing login sessions and managing your account preferences.
• Identity verification: Confirming that you meet the 18+ age requirement and verifying your identity during the KYC process before processing withdrawals.
• Transaction processing: Handling your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Platform security: Detecting and preventing fraudulent activity, bonus abuse, multiple account creation and other violations of our Terms and Conditions.
• Responsible gaming: Monitoring play patterns to identify and, where appropriate, act on indicators of problem gambling behaviour, in line with our Responsible Gaming commitments.
• Customer support: Responding to your queries, resolving account issues and maintaining a record of support interactions for quality purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players use Win78 and to improve the overall experience.
• Promotional communications: Sending bonus offers, deposit match notifications and PSL or cricket-season promotions where you have opted in to receive such communications.

When you make a deposit or request a withdrawal in PKR, your payment details are transmitted securely to the relevant payment processor — JazzCash, Easypaisa, Raast or your bank. Win78 does not store full card numbers or full mobile wallet credentials on our own servers after a transaction is processed. Payment data is handled in accordance with the security standards required by the respective payment providers.

Win78 retains a record of transaction amounts, dates, payment methods used and transaction reference numbers for account management, KYC compliance and dispute resolution purposes. This transactional record is separate from sensitive payment credentials and is held within your account history.

Third-Party Payment Processors

By initiating a deposit or withdrawal, you consent to the transmission of the minimum necessary payment data to the relevant payment processor to complete your transaction. Each processor operates under its own privacy and security standards. Win78 selects payment partners that maintain appropriate data protection practices, but we are not responsible for the independent data handling of third-party payment services.

Win78 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is shared only in the following limited circumstances, and only to the extent necessary for each specific purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks require certain account and transaction data to process your PKR deposits and withdrawals.
• Game software providers: Third-party providers of slots, live casino games and fish game content may receive anonymised session and game-round data to facilitate gameplay and resolve technical disputes.
• KYC and identity verification partners: Where Win78 uses a third-party service to assist with document verification, the minimum required identity data is shared with that provider under a confidentiality agreement.
• Analytics and platform security services: Aggregated, anonymised data may be shared with analytics providers to help us understand platform usage and improve security. No individually identifiable data is shared for this purpose.
• Legal and regulatory obligations: Win78 will disclose personal data if required to do so by a lawful request from a competent authority or where such disclosure is necessary to protect the rights, safety or property of Win78, its players or the public.

Any third party that receives your data on our behalf is required to handle it securely and use it only for the purpose for which it was shared. We do not authorise third parties to use your data for their own independent marketing or business purposes.

Win78 uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players navigate the site. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These manage your login session, keep you authenticated as you navigate between pages and maintain your account security state. You cannot opt out of essential cookies without disabling platform functionality.
• Preference cookies: Store your chosen language, display preferences and responsible gaming settings so you do not have to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players use Win78 — which pages are visited, how long sessions last and where players encounter issues. This data helps us improve the platform.
• Security cookies: Help identify suspicious login attempts, unusual account activity and potential fraud by associating sessions with known device fingerprints.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to view, block or delete cookies from specific sites. Note that disabling certain cookies may affect your ability to stay logged in or access some platform features. For the best experience on Win78, we recommend keeping essential and preference cookies enabled.

Win78 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy or to comply with applicable record-keeping obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being active on Win78, plus a period of five years after account closure to satisfy financial record-keeping and dispute resolution requirements.
• KYC and identity documents: Retained for five years after your last account activity or from the date of account closure, whichever is later.
• Transaction records: PKR deposit and withdrawal records, including reference numbers and amounts, are retained for five years.
• Support communications: Messages and tickets are retained for two years after the resolution of the relevant issue.
• Analytics data: Anonymised aggregated analytics data may be retained indefinitely as it cannot be linked back to individual players.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to your identity. If you request earlier deletion of your data under your rights set out in Section 9, Win78 will assess the request and delete what is legally permissible to delete, while retaining what must be kept under applicable obligations.

Win78 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and Win78 servers.
• Encrypted storage of sensitive account credentials, including passwords which are stored as salted hashes — never in plain text.
• Restricted internal access to personal data, limited to staff who require it to perform their specific duties.
• Regular security reviews of platform systems and third-party integrations.
• Automated monitoring for unusual login activity, suspicious transactions and potential account takeover attempts.

While Win78 takes data security seriously and maintains strong internal practices, no online platform can guarantee absolute security. You also play an important role in keeping your account safe. Use a strong, unique password for your Win78 account, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

As a Win78 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Win78 support with your account details and a description of your request. We aim to respond to all data rights requests within a reasonable timeframe.

• Right to access: You can request a copy of the personal data Win78 holds about you, including your account details, transaction history and KYC records.
• Right to correction: If any of your personal data held by Win78 is inaccurate or out of date, you can request that it be corrected. Some changes, such as name corrections, may require documentary evidence.
• Right to deletion: You can request that Win78 delete your personal data. We will delete what is legally permissible to delete. Data that must be retained under financial record-keeping or anti-fraud obligations cannot be deleted before the applicable retention period expires.
• Right to restrict processing: In certain circumstances you can ask Win78 to limit how your data is used while a dispute or correction request is being resolved.
• Right to withdraw consent: Where Win78 relies on your consent to send promotional communications, you can withdraw that consent at any time through your account settings or by contacting support.

Please note that exercising some of these rights may affect your ability to use certain Win78 features. For example, requesting deletion of your account data will result in your account being permanently closed.

Win78 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. The age verification step during registration and the KYC process are specifically designed to prevent minors from accessing the platform.

If Win78 discovers or is notified that an account has been registered by or on behalf of a minor, that account will be closed immediately and any associated personal data will be deleted, subject to any legal retention requirements that may apply to the transaction records. If you believe a minor may have access to your Win78 account, please contact support and change your login credentials immediately. Additional guidance is available on our Responsible Gaming page.

Win78 may update this Privacy Policy from time to time to reflect changes in the platform, payment integrations, legal requirements or our internal data practices. When we make material changes, the "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is handled. Continued use of Win78 following any update to this policy constitutes your acceptance of the revised version. If you have concerns about any changes, contact Win78 support before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to report a potential data security issue, please reach out to the Win78 support team. Our support is available 24 hours a day, seven days a week, specifically for Pakistan players.

You can also reach us through the live chat feature available within your Win78 account dashboard. For privacy-related requests, please allow up to five business days for a full written response, though most queries are addressed much sooner.